Delivery and shipping

What are the delivery times for our products?

We deliver to France, the rest of Europe (except the United Kingdom) and most countries worldwide. Times are counted from the day after your order is confirmed.

Our delivery times are as follows:

• France (mainland): 3 to 5 business days.
• Austria, Belgium, Croatia, Czech Republic, Denmark, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden: 3 to 7 business days.
• Switzerland, Liechtenstein, Norway: 3 to 10 business days.
• Other European countries (except the United Kingdom): 7 to 15 business days.
• United States: 4 to 10 business days.
• Canada, Australia, New Zealand: 3 to 11 business days.
• Japan, Singapore: 3 to 15 business days.
• Rest of the world: 7 to 30 business days.

If you have not received your order within the stated time, please first check that you provided correct information when placing your order.

If you entered an incorrect address, contact our customer service within 30 business days of your order so that we can help you.

What delivery options do you offer?

All our orders are shipped with a tracking number so you can follow their progress.

Shipping costs

• France (mainland): €4.95, free over €59.
• Austria, Belgium, Croatia, Czech Republic, Denmark, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden: €5.95, free over €69.
• Switzerland, Liechtenstein, Norway: €9.95, free over €99.
• Other European countries (except the United Kingdom): €6.95, free over €79.
• United States: $5.95, free over $79.
• Canada, Australia, New Zealand: $8.95, free over $99.
• Japan, Singapore: $9.95, free over $119.
• Rest of the world: $14.95, free over $149.

If you pay in another currency, these amounts are converted at checkout, where the exact shipping cost is shown before you pay.

Prices for EU countries include VAT. Outside the EU, local taxes, duties and import fees may apply on delivery. They are not collected at checkout and are paid by the recipient.

How can I track my package?

We pack and ship your order right away.

Once the carrier has picked it up, we will activate your tracking number and you will receive an email with the tracking link.

If you do not receive this link, please contact us via our contact form or at contact@brunelia.fr.

Damaged or incorrect orders

What should I do if my package was damaged on arrival?

If your package and items were damaged on arrival, contact us and send photos of the package and the damaged items.

For priority handling, you can write to us directly at contact@brunelia.fr. We will get on it as soon as your request reaches us.

What should I do if I received incorrect items?

First check your order confirmation and compare it with the items you received.

If you notice a mistake, contact us at contact@brunelia.fr and we will make it right.